Frequently Asked Questions



What are "Conversations"?

Conversations give you the opportunity to talk about different ideas, topics or concepts with other community members. To add a comment, click on the comments link. Each comment you add to a conversation will earn 1 point. You can earn up to 20 points per month by participating conversations.

Each month a new conversation topic will be posted to the community by the community moderator. You can view and participate in available conversations by clicking "Conversations" in the top navigation bar. The conversations will be moderated by the community moderator.

What are "Quick Polls"?

Quick Polls are simple polls that consist of a single question. You can earn 1 point by participating in a quick poll. The live results of a quick poll may be shared with the community.


General Account Management


What if I can't remember my password?

Click the "Forgot Password" link on the login page. You will be asked to supply your email address, then you will be automatically sent an email with a link to reset your password.

What if I can't remember my username?

Usernames are not required to login into the community. You can login with the email address registered to your account. Once you have logged in, you can find your username under "My Account." Usernames can be changed at any time.

How do I edit my profile?

In the upper right corner of the site, select "My Account" from the drop-down menu. From your account page, you can manage the following:
  • Personal information
  • Profile photo
  • Username
  • Password
  • Email address

How much of my profile is visible to other members?

Other members can view your username and profile photo. All other information remains confidential, unless you choose to share the information in a community forum. We do not recommend posting personal information such as your first and last name or address in a community forum.

How will I know what is new in the community?

On the first Tuesday of every month, a new quick poll and/or community conversation will be posted for your to participate in.

Additionally, when a new survey or discussion group is available for you participate in, you will receive an email from [email protected]. We recommend saving this email address to your contacts to prevent these emails from going into a spam folder.

Can I access the community from my mobile device?

Yes. The community is fully optimized for all mobile devices.

Does the community have an app?

No, at this time the community is not available in an app.

How do I know if someone has responded to my comment or post?

If a member or moderator responds to your post, you’ll receive a notification alert in the community drop-down menu.

How do I attach a file to a comment or conversation forum, and what types of files can I share?

When posting to albums and certain discussion forums, you will have the option to browse your device and attach a file to your response.

Allowable file types up to 5MB include images (.jpg, .gif, .png), text files (.pdf, .doc, .txt, .swf), audio files (.mp3, .mp4, wma, .mov), videos (.avi, .flv, .mpg, .mpeg, .wmv, .mov), and documents (.xlsx, .doc, .ppt).

How do I upload a file to a survey, and what types of files can I upload?

When completing certain surveys, you will be asked to browse your device and attach a file to your response.

Allowable file types up to 13MB include images (.jpg, .gif, .png), text files (.pdf, .doc, .txt, .swf), audio files (.mp3, .mp4, wma, .mov) and videos (.avi, .flv, .mpg, .mpeg, .wmv, .mov).

How can I keep track of the activities I have completed?

Click on the drop-down menu in the upper right corner of the site and select "My Account" from the community drop-down menu. Then select "Reward History."

How can I earn points?

Points are earned by participating in the variety of activities made available in the community, such as surveys, discussion boards, or quick polls. The number of points you earn from each activity will vary.

How can I track my points?

To view your points balance, click on the drop-down menu in the upper right corner of the site and select "My Account" from the community drop-down menu. From your account, you can click “Points history” to review your points and rewards history.

What can I redeem my points for in the community

Points can be redeemed for a variety of charitable gifts, such as Compassion's Unsponsored Child fund or providing Bibles to children. Click on "Gift Catalog" in the top navigation bar to see the full list of redemption options available.

How do I redeem my points in the community?

To redeem your points, click on "Gift Catalog" in top navigation bar. Then click "Redeem" for the item you would like to spend your points on. You will be prompted to review and confirm your choice. Check the box "I Agree" then "Redeem" to confirm your redemption. The redemption will be reviewed by a community administrator. Once the redemption is approved, you will receive a confirmation email. Redemptions are reviewed once a week on Friday mornings.

What are the minimum system requirements for using this community?

Supported Browsers 
  • Internet Explorer 11 and above
  • Firefox 27 and above
  • Google Chrome 22 and above
  • Safari 7 and above

Browser Requirements
  • Enable JavaScript
  • Accept Cookies
  • Disable Popup Blockers
Go mobile for convenience on the go

For a better experience, open in the Communities App.

Go mobile for convenience on the go

For a better experience, open in the Communities App.